Return & warranty

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 15 Days Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Return policy:

Applicable conditions of return

1. Item(s) has the quality problem

1) Item(s) has serious damage/broken to can not work properly,please kindly contact us with pictures or videos of the problem(the issue can be displayed under the continuous dynamic video) within 15 business days after receiving,we will reply you within 24 hours with the return information, and full refund you after receiving the item(s) and confirming.

2) Item(s) has slight damage/broken but can work properly,please kindly contact us with pictures or videos of the problem(the issue can be displayed under the continuous dynamic video) within 15 business days after receiving,we will reply you within 24 hours,and provide partial  refund/send you the corresponding accessories after confirming.

2. Item(s) has wrong color/size/model number

It is maybe our warehouse staff made a mistake.So sorry for the inconvenience.

Please contact us with pictures within 3 business days after receiving,we will reply you within 24 hours with the return information and send you the correct one after receiveing the item(s) and confirming.

3. Item(s) has missing spare part(s)

Please contact us with pictures or videos of the missing part (the issue can be displayed under the continuous dynamic video) within 3 business days after receiving,we will reply you within 24 hours and send you the corresponding accessories after confirming.

4. Item(s) has not as described

Please contact us with pictures within 3 business days after receiving ,we will reply you within 24 hours with return information and full refund you ,or send you the correct one after receiveing the item(s) and confirming.

How to apply for a refund

1. Please firstly contact us via e-mail  service@fiidostore.com  with your order number and return reason.If necessary,kindly provide pictures or videos as attaches.

2. We will reply you with the return information within 24 hours.

3. Please kindly return the item(s) to the return information that we provided you. And reply us with the related tracking information.

4. We will refund to your original account or send you the corresponding item(s) once receiving the item(s) and confirming.It will take around 3-7 business days.


Unapplicable item(s)/situation:


1. Exceeding the prescribed time limit.The date of receiving shall be subject to the date of sign for indicated by logistics.

2. Costumers return the item(s) did not authorized by service@fiidostore.com before.

3. Damage caused by non-product quality problem will not be applicable:

1) The battery of item(s) damaged caused by long time riding in rain or soaking in water.

2) The broken caused by over weight and climbing for a long time or driving on bumpy road.

3) The damaged by using,maintenancing no according to the user manual.

4) Brokening caused by unauthorized modification, addition or modification of product appearance and function.

3. Accident or damage caused by violation of local laws and regulations,do not apply for the return/refund policy.

4. The refund/return reason due to customer's personal reasons will not be applicable.


Warranty:

We provide you one year warranty that apply with Battery,generator motor, controller and frame for free exchange and free shipping fee.

Any questions please contact us via e-mail service@fiidostore.com  anytime.