Return & warranty

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 15 Days Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Return policy:

please kindly following those policies below return the products if you need:

1、Applicable item(s)/situation:


1)the wrong/damaged/broken/missing parts product(s) that you have received.

A:We will full refund or send you a replacement if the product has serious damage to can not use normaly.

B:We willing to refund partial money as a compensation after negotiation if the product has slight damage

C:We will send you a replaement if you have received wrong item(s) such as wrong color/size/series.

D:If the item(s) you receive are short of spare parts, we will arrange you a replacement or compensation

2)Unwashed, unworn and unused item(s) that have not met your expectation within 15 days of receiving.

2、How to process your return request:

1)Please contact us via e-mail with your order number and your return reason,if necessary,please attach some pictures or videos and we will response you within 24 hours.

2)We will reply you with the return address and a warranty card if your return request has been aproved.

3)Please fill in the warranty card complete and return with the product(s) to the return address that we provided you. Returned item without a warranty card will not be accepted.

4)Products can only be returned in the country or region where they were purchased.

5)We will arrange you a replacement or refund to your original account and inform you after we received the item(s) within 3 business days.

6)We will pay for the return shipping fee but please choose the cheapest shipping carrier and send us the recepit of the shipment and the valid tracking number.

3、Unapplicable item(s)/situation:

1)The items has been over 15 days after received.

2)Washed, worn, used or misused items.

3)If the battery/instrument/connecting cables are damaged because it is used in the rain for a long time or soaked in water.

4)The broken caused by over weight and climbing for a long time or driving on bumpy road.

5)Not in strict accordance with the user manual, maintenance and protection.

6)Broken caused by unauthorized modification, addition or modification of product appearance and function

7)External damage caused by users' storage or use in incorrect environment, etc.

8)Accident or damage caused by violation of local laws and regulations,do not comply with the return/refund policy

9)The reason of refund/return due to customer's personal reasons will not be applicable.


If you have any questions please contact us via e-mail anytime.


Kindly Notes:

1)All returns must be authorized by our Team via the Support Center.

2)Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 


Warranty:

We provide you one year warranty that apply with Battery,generator motor, controller and frame for free exchange and free shipping fee.